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‘B2B’ Category

  1. Paws for Thought

    September 22, 2010 by Lesley

    I spoke to a friend yesterday on the phone. We talked about the speech I gave last week at the Mid Yorkshire Chamber of Commerce Network Lunch. My friend was full of praise for how I had delivered this, and said I had included some valid points.

    My friend still wanted to know how he could win business through Social Media engagement.

    Ok, let’s strip back some layers……

    Image courtesy of sunshinecity

    A cliché, I know, but people do business with people.

    When we go to networking events we ‘wear’ our business like a suit. We know that each one of us is there for business. We all try to impress and leave others with a lasting opinion. These are corporate events and we get the opportunity to talk about our business through a brief elevator pitch. Even when we mingle and network afterwards we ask and talk about business.

    So, we hear about someone’s business first.

    I think back to the days when I would receive numerous cold-calls a day. People trying to pitch at me with great offers and must have products. I have said it before, I will say it again – people only buy what they want, when they want and from whom they want. So when I am approached by someone wanting to sell me something, I automatically and instinctively re-coil and my defence mechanism kicks in. It’s the same for us all.

    Engaging socially means we can develop a relationship with others first before business enters the game. A lot of people see this as recreational (which it is) and as a result do not see it as a serious option. The biggest challenge to me is convincing people that building relationships socially will pay off in the end.

    Let’s look at the chain reaction of social networking…….

    I talk to Laura on Twitter and we share some common ground – cats. Laura began looking for a kitten some time back which coincided with our cat having given birth to 6 cuties. Laura lived a little too far away to be able to take one of my kittens, but she told her friend Helen about them. Helen lived a little closer to me than Laura, some 45 minutes drive,  and she agreed to come over and pick a couple of them up.

    Ok, so here my online friendship with Helen turned into an offline meeting. Priceless.

    Helen and I caught up a few times on the phone afterwards, exchanging humorous stories of the naughty kittens and their antics. Business crept into the conversation, naturally, and it became apparent that we shared a mutual contact. Someone I had met briefly over a crowded room at #learnpod10 when Chris Brogan was in the UK earlier this year. I connected with TweetsbySkeet too.

    Through my initial friendship with Laura I had now met two more people and by conversing with them I became visible to their network of friends too. This opened up a combined network of 3,801 new people to me.

    I got asked to guest blog, I discussed the possibility of holding some Social Media workshops in a new area and was invited to a couple of events……all because my cat had kittens!

    Getting to know people with some common ground, other than business interests, puts us at ease. We can really get to know what makes the other person ‘tick’. Business flows naturally without the need to force it on others. We become visible immediately to the networks of those we be-friend – something we cannot do offline. For me to make myself known to 3,801 people offline would take a lot of time, and perhaps a lot of money.

    Is networking socially a waste of time? No.

    Leave your business ‘suit’ behind, put on a ‘virtual’ pair of comfy jeans and interact. The more you interact, the more opportunities will come your way, the more visibility you will achieve.

    What do you think? Do you ‘hunt’ business, or ‘gather’ relationships?

    Please leave a comment below……




  2. Adding Good Value

    September 15, 2010 by Lesley

    Here is a great article written by my new found friend Scott Kurland from Ribbonbook. I am sure, once you have read this, you will be inspired and you will want to learn more…..

    Great people doing great things – I wish Scott all the very best – help me support him?


    Add Good Value

    I want to thank Lesley for inviting me to guest blog.  It’s such an honor to be featured on Conversation Matters, and I am a big fan of Lesley’s mission to “Humanise” (we spell it “Humanize” in the US) business.

    My new business, Ribbonbook, seeks to humanize the online greeting card business

    I learned this lesson the hard way by failing at businesses where I pretended to be big, successful, or perfect. Now I’m human.  Just a struggling guy trying his best to bring something great to the world, and meeting a lot of great people along the way.

    A little about me… I’ve always been an entrepreneur, but with varying success over the years (including lately).  One of the issues that I kept running into was the feeling that in order to be successful, I needed to have mass appeal… and be cheaper than my competitors, so that people would buy from me.  This is a tough game, because it can quickly turn into a competition where you lose.  You just can’t compete on Amazon selling things that huge companies can get much cheaper than you can.  You just end up spending a lot of time and effort for zero profit.

    People demand low prices for just about everything they buy, especially in this economy… so it took me a long time before I realized that I could just stop playing that game, and play another one instead.  I could add something both my customers and I care about as a unique value add feature, and change the conversation from price to value.

    By having “helping people” as a social value “feature” of RibbonBook, I can create a community of people who care about doing something good.  If you want to buy your greeting cards at Walmart (or maybe Asda in the UK), that’s fine.  But if you care about joining a community of like-minded people who care about helping people, you might pay a few cents more to buy a RibbonBook card.  Don’t care about helping?  No problem.  Walmart is right down the street.

    The great part about this approach is that your customers are self-selecting, and you get the ones you want.  Why would I want to sell RibbonBook cards to everyone, when I could make sure that my best customers were also the very best people?  People that I’d want to know, and have a relationship with, because we have something is common.  We like to help people.

    The truth is, if you see RibbonBook and still want to buy your cards at Walmart, you probably aren’t the kind of customer I want anyway.

    I’ve been getting great feedback with this approach, and I’m very optimistic about launching RibbonBook on December 1, 2010!  It’s so enjoyable and liberating to work on something that means something to other people and to yourself.

    Whole foods markets find “whole” customers.  Green energy companies find “green” customers.  They don’t get all the customers, or even the majority… but they get the ones they want… the ones that matter.

    Can you add “good value” as a feature of your product or service, and then find passionate, self-selecting customers that you’d actually be proud to say that you know?  I’ll bet you’d be a lot happier…  I know I am.
    –Scott


    Scott Kurland

    Founder, RibbonBook

    Send Cards. Give Ribbons. Help People.

    http://www.ribbonbook.com

    Twitter @ribbonbook




  3. The 6 Week Challenge

    September 6, 2010 by Lesley

    I am running some more 6 week Social Media courses.

    Why 6 weeks you ask.

    Ok, well this is not just about learning which buttons to press and how to link Twitter to your website or blog.

    This is about connecting, relationship building and trust.

    For those people who do not sit for the majority of their time in front of a pc, have the latest smart phone or tablet, then the online world can be a litle hard to navigate.

    If all you have done is ‘sell at’ and you don’t quite get the concept of ‘connecting with’ and relationship selling, then this course is designed for you.

    I started connecting and networking online in 1996. This was not work related. It doesn’t need to be. It is all about becoming known, liked and respected. Business comes second.

    I go out of my way to help and support others. I know that relationship building is at the heart of Social Media.

    During my course I help others to connect with the right sort of people, people with whom they can converse and build trust. Explaining the true meaning of advocacy and reciprocation,we look at what you can give and not what you can take.

    It works for me, and thousands of others.

    Come and learn which buttons to press, how to link your networks, what applications do what…..

    …….but more importantly……

    …..come and learn how to connect with meaning on the Social Web and begin an amazing journey and form the first of many relationships founded on trust and openness.

    A small and interactive group with lots to learn and even more to discuss…….

    ……I will even refund you your money if you don’t think it was worth it.

    I am confident this course will change the way you do business, for ever.

    6 week Social Media Course - click - for further details and how to book




  4. Opportunity Knocks

    September 2, 2010 by Lesley

    I just had a great meeting.  I met Verity Hudson from Approach PR.

    Verity and I started following each other on Twitter only last week. Realising we were locally based I asked Verity if she would like to meet up for some coffee and a chat.

    The ladies at Approach PR have a great workplace. Spacious, airy and light with a great contemporary and relaxing atmosphere.

    If Verity and I had not been active on Twitter, this meeting most likely would have never taken place.  For those of you who have heard me speak, you will remember my words about ‘opportunities’.

    ‘To be part of an opportunity, you have to be there when it comes along’

    I believe in ‘mile wide networking’. This is where you connect to anybody and everybody that wishes to connect with you. I have a healthy contact list well in excess of 5ooo.

    So, because I actively engage on Twitter by creating conversations and dialogue with my new found friends, I have one more contact now that I can call a friend.

    Will Verity and I ever get together for business?  I don’t know, but if I ever come across anyone wanting some excellent PR I will send them to Verity and I am sure she will do the same for me if she is ever asked about Social Media. We know about each other now and what we can both offer.

    Another triumph for the world that is Twitter.

    Are you a ‘mile wide’ networker? Please leave me a comment below :)




  5. Take Care of your Online Reputation

    August 27, 2010 by Lesley

    The published article below was written for a small, local family run hotel.

    Social Media is a brand new subject to a big percentage of UK small businesses.

    They don’t spend their time online. Many don’t even understand online.

    Some of them are being taken advantage of by those who see this as an opportunity to make a fast buck .

    Read it and tell me what you think

    I have highlighted a lot of the mistakes, maybe it should have been the whole page?

    Oh and I challenge you to read paragraph 2 without hyper-ventilating afterwards….

    The XXXXXX Hotel’s selection of rooms, Testimonials & Local Attractions-Perfect for buiness travellers

    Here is a blog about the rooms available at XXXXXXX in Bradford, Local Attractions and Client Testimonials.

    The XXXX Hotel is very popular for buisness travellers and local workers when they’re working on a local site or away from home. The hotel has a home from home feel given a personalised service which it exactly what you need when your away from your loved ones. And its ran by two friendly yet professional sisters who will always try their best to make your stay as comforting as possible.

    Its the little things which make a massive difference when your working away from home; like being able to change the channels in the lounge area so you don’t miss out on your favourite programs or after a long day your craving a delicious hearty English breakfast just ask one of the sisters and you could be there eating a bacon butty watching a bit of corrie……or football.

    The sisters at the XXXX will always try to accomodate your requirements. Please just ask :-)

    The hotellooks over the award winning XXXXXXX Park. For some beautiful pictures of XXXXXXX Park visit our facebook page at: http://www.facebook.com/pages/XXXXXXXXXXXXXXXXX

    There is also pictures of the newly refurbished function room suitable for special occasions and corporate events. Visit out page today!

    Hotel rooms/Facilities and Prices

    The XXXXX Hotel comprises of 14 guestrooms located on 3 floors. All of these rooms have been individually decorated in both contemporary and traditional styles.

    All 14 individually designed en-suite rooms have flat screenLCD TVs with Freeview and tea and coffee making facilities so you can still watch your programs with a cup of tea……or coffee.

    Luxury Double – £79.50 with breakfast

    All Luxury Double ensuites have a comfortable double bed and a single day bed, flat screen TV and tea and coffee making facilities. The modern ensuites have both jacuzzi bath and shower facilities. A continental breakfast is included in the tariff.

    Double Ensuite – £59.50 with breakfast

    All Double Ensuites have a comfortable double bed, flat screen TV and tea and coffee making facilities. The modern ensuites have shower facilities. A contenintal breakfast is included in the tariff.

    Twin Ensuite – £59.50 with breakfast

    All Twin Ensuites have two comfortable single beds, flat screen TV and tea and coffee making facilities. The modern ensuites have shower facilities. A continental breakfast is included in the tariff.

    Double Ensuite – Single Occupancy – £49.50 with breakfast

    All Double Ensuites have a comfortable double bed, flat screen TV and tea and coffee making facilities. The modern ensuites have shower facilities. A continental breakfast is included in the tariff.

    Hotel Facilities in Brief:

    No. of rooms: 14
    - Hotel Non-Smoking Throughout
    - Car parking available onsite
    - Wi-Fi Available
    - Meeting Facilities
    - DVD Player
    - TV
    - Tea/Coffee making facilities in each room

    - Hairdryer in each room
    - Iron And Board In Each Room
    - Limited Hours Room Service

    - Interconnecting rooms available
    - Pets Allowed
    - Lift to all floors
    - Bar
    - Wake Up Call Available

    Business facilities :
    - Desk
    - Fax machine
    - Photocopier

    - Printer
    - Internet connection (wireless)

    Please visit our website for more information about facilties for each room.

    http://www.XXXXXXXco.uk/

    Client Testimonials

    XXXX XXXXXX – January 2010
    “This place is welcoming and has lovely rooms, spacious and wooden floors. Nice bathrooms although no heating in them – could do with heated towel rail at least to take edge off. We were there in the big freeze in ealry Jan and extra heating had been arranged. Very friendly people offering a family feel. Breakfast only continental unless you order specially but changed each day so pretty good. Would come back.”

    XXXXX X  – January 2010
    “I stayed at the XXXXX Hotel over the Christmas period whilst visiting family in the vicinity. the staff were friendly, polite, warm and welcoming. I had a lovely room, overlooking XXXXXXX Park. the bathroom hand bedrooms had clearly been recently restored/refurbished and were all impressive. The whole place felt like a lot of time and effort and thought had been invested into it and I hope the venture will prove a success. I would definitely stay at this hotel again. ”

    XXXXX  X – December 2009
    “Fantastic Hotel, very friendly welcome and during whole stay. Food is excellent, room was great, a very high standard all round.”

    X  XXXX – October 2009
    “The XXXX has been completely renovated and beautifully done. The bedroom i stayed in (room 101) has stylish wooden furniture of obvious quality and was large and airy and sypathetically redecorated in a modern style without taking away from the original character.
    The ensuite bathroom is modern and stylish with a corner shower suite. The r bedrooms and bathrooms have underfloor heating and the bedroom has oak flooring with stylish tiling on the bathroom floor.”

    X  XXXXXX – October 2009
    “The XXXX is a wonderful hotel and I highly recommend it. I spend over 150 nights per year in hotels and I’m quite hard to please. It’s a beautiful boutique style hotel overlooking the very picturesque XXXXXXX Park. The staff are genuinely friendly and helpful and the newly refurbished rooms are lovely. Incredible value for money.”

    Local Attractions

    The XXXX  hotel is over looking XXXXXXX Park which was recently voted The Best Park in Britain. The Famous XXXXXXX Hall which is also in the park boasts amazing exhibitions from month to month. Bradfordis renowned for it’s famous Literary Sister’s – The Brontes. The Alhambra Theatre and St George’s Hall is 1 mile from the hotel which have world famous performances on throughout the year. On the doorstep of the Yorkshire Dalesand the hotel is approximatley 1.7 miles from Bradford City centre and ideally located for Bradford theatres and National Media Museum.

    Nearby activities and local events:
    - Hollywood Bowl
    - Cineworld cinema
    - IMAX cinema
    - Casino
    - Shipley Golf Club
    - Bradford Markets

    - Bradford Mela
    - Bradford Film Festival
    - Bradford Animation Festival

    Nearby points of interest:
    - Bradford Theatres
    - National Media Museum
    - Saltaire World Heritage Site
    - Haworth Village
    - Cartwright Hall
    - Lister Park
    - Shipley Glen
    - Keighley and Worth Valley Steam Railway

    I hope you found this information helpful in choosing somewhere to stay or visit when you come to Bradford.

    Please don’t forget to ‘like’ us on facebook to receive updates on events, offers, news etc.

    http://www.facebook.com/search/XXXXXXXXX

    Follow us on twitter for news on events in Bradford and Yorkshire!

    http://twitter.com/XXXXXX

    Hope to see you soon!!!

    The XXXXXX

    Unimaginative, poorly written and showing not an ounce of pride.

    There will be more, next time, about this subject – please subscribe to my feed, I would love you to join in this debate.

    Lesley